Privacy Policy for ivoracelix.world

Welcome to ivoracelix.world. We are committed to protecting your privacy and ensuring your personal data is handled responsibly, in line with South African law and best practices.

Information We Collect About You

To provide services and enhance your experience, we collect certain information when you interact with our site.

• Contact details, such as your name, email address, phone number, or mailing address, if you choose to provide them through our contact forms.
• Technical information, including IP address, browser type, device information, and browsing activity collected through cookies and analytics tools.
• Information about your interactions with our site, including page views, preferences, and communications sent to or from us.
• Any other information you choose to provide in communication with our team, including support queries or feedback submitted online.

How Your Information Is Used

We use your information in limited ways to support site functionality, improve services, and maintain security.

• To respond to your questions, provide customer support, or deliver requested information or updates.
• To analyse how visitors use our site and optimise the user experience, using both aggregated and individual data where appropriate.
• To send you newsletters or marketing communications if you opt in, respecting your communication preferences at all times.
• To detect and prevent fraudulent activities, and to comply with legal and regulatory obligations in South Africa.

Legal Basis for Processing Data

Our collection and processing of data is conducted lawfully, transparently, and for explicit purposes.

The main legal bases for processing your information include consent (where given), contractual obligations, compliance with legal requirements, and legitimate business interests.

Sharing Your Information

We take care with your data and only share it in limited circumstances necessary to our services.

• With trusted service providers who assist in delivering site functionality, such as hosting, analytics, or communication services, under strict confidentiality obligations.
• Where required by law, regulation, or to defend legal rights or investigate suspected illegal activity.
• As part of a transfer, merger, or acquisition, but only if personal data protection remains at the same standard.

Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your information from loss, misuse, or unauthorised access. Our team regularly reviews data protection measures to align with industry standards and new South African regulations.

Your Rights

South African law grants you rights regarding your personal data and its use by us.

• The right to access any personal data we hold about you and to request correction where necessary.
• The right to object to certain processing activities, such as direct marketing or profiling.
• The right to request deletion of your personal information, subject to legal retention requirements.
• The right to withdraw consent for processing or request limitation of specific uses of your data.

Our Use of Cookies

We use cookies and similar technologies to recognise returning users, personalise content, and support site analytics. Please review our Cookie Policy for full information about cookie use.

Cookie Policy details Cookie Policy details

Contact Us

For privacy questions, requests, or complaints, contact our team using the information below. We strive to respond promptly to all queries.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Material changes will be communicated via our website or direct notice where required.